FAQS

As soon as the outside temperature is over 65 degrees, test your AC system.

Set your thermostat above room temperature and to “heat.” If you have a furnace (forced air): If you have a boiler (baseboard/hot water/steam): If your heating system doesn’t start, be sure to check the emergency switch, fuses and circuit breakers. If you’re still without heat, call NJR Home Services at 877-865-5245 for a service appointment.

NJR Home Services will submit all paperwork required for permits to the local municipality. The customer is responsible for all permit fees and scheduling required inspections within 30 days of completion of the work.

Yes, the replacement or installation of equipment (furnace, boiler, AC, water heater, generator, solar panels, etc.) requires permits from your town or local municipality. Contractors are responsible for applying for permits. Note, permits are required regardless of who will do the the work. The permits are a safeguard to ensure all work performed is inspectedContinue reading “Are permits necessary for the installation work performed by NJR Home Services?”

Thirty (30) to sixty (60) days prior to the auto-renewal date of your Comfort Service Plan, you will receive a letter to your last known mailing address advising of your upcoming auto-renewal. Your contract for your Comfort Service Plan will automatically renew for an additional one-year period unless you cancel the contract. Also, you were sentContinue reading “How will I be notified that my Comfort Service Plan is up for renewal?”

No, an NJR Home Services Comfort Service Plan does not cover replacement of the equipment.

The Comfort Service Plan covers one of each piece of equipment included in the plan. If you only have one Comfort Service Plan for a specific piece of equipment, and there is more than one of the same appliance type in your home, the plan will apply only to the equipment servicing the first floorContinue reading “Does my Comfort Service Plan cover all my equipment?”